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ACCESSING MY MONEY
You can access your money anytime, anywhere. Whether you’re paying bills or doing your banking or shopping, we have a range of easy access options to suit you.
Deposits & Withdrawals
Other Access Options Other Important Information Location Guide For further details, download our Accessing Your Money brochure or Overseas Access Guide A Visa Debit card may be used for:
A rediCARD may be used for:
You can make deposits:
Funds can be withdrawn over the counter in the form of cash or a Corporate Cheque. Cash withdrawals on up to two savings accounts can be made at Bank@Post outlets with your Visa Debit card or rediCARD and PIN (This option is not available for Business or monEsaver Internet Savings accounts). In addition, if you have a Visa Debit card attached to your account, you can use it to access funds overseas by completing a Visa Cash Advance at any bank Automatic Teller Machine (ATM) withdrawals One of the most convenient ways to access your money, 24 hours a day, seven days a week, is through our network of associated ATMs. If you have a Visa Debit card or rediCARD, you can withdraw cash from any ATM within Australia or overseas that display the Visa/PLUS logo. Balance enquiries are available prior to cash withdrawals at any ATM. If you use a non-rediATM and request a receipt, your balance will be printed on the receipt after your transaction is complete.
We are part of the extensive Credit Union network of ATMs called rediATMs. This means that every rediATM, whether it’s in a credit union branch, or in a street or shopping centre, is treated as one of our own ATMs. You can withdraw cash, check your balance or make transfers at any rediATM in Australia, including at your local Personal Financial Centre, without paying a direct charge fee as the transaction will be deducted from your monthly Fee Allowance. NAB has joined the rediATM network so you now have access to over 3,100 ATMs across Australia- making the rediATM network one of the largest ATM networks in the country. If you don’t have a rediATM nearby, the best option is to pay for goods and services and withdraw cash using EFTPOS for only 90 cents per transaction (also included in your monthly Fee Allowance). To find your nearest rediATM, visit www.rediatm.com.au or use our rediATM SMS Locator. Available at over 3,000 Post Offices across Australia, Bank@Post allows you to make deposits and withdrawals using your Visa Debit Card or rediCARD and PIN*. We can link your membership so that you can withdraw and deposit over the counter at any registered Australia Post outlet. *Bank@Post is not available for Business or monEsaver Internet Savings accounts or if the account is set up for two people to sign. You can use your Visa Debit card to make purchases at any merchant worldwide which displays the Visa logo. The merchant will produce a docket of the transaction for you to sign which you will receive a copy of for your records. You may arrange for a Corporate Cheque
If you have a Visa Debit card or rediCARD and PIN, you can pay for goods and services and withdraw cash from any retail outlet within Australia which displays the EFTPOS logo. When you use EFTPOS in conjunction with your PIN, your money will be drawn directly from your account as soon as you make a purchase from an EFTPOS retailer. You may make transfers between savings accounts or from a savings account to a loan account You can:
You can talk with one of our professional, experienced consultants who can assist you with a broad range of enquiries, including applications for loan and insurance products (please note that a passcode is required for some of these services).
Click here to download a Telephone Banking Application Form. Overseas Telephone Number (+61 8 8205 8888) You can contact us when you are overseas by calling the above phone number. Account Information Line (13 14 02) You can do most of your banking over the phone 24 hours a day, seven days a week, by using our Account Information Line. It’s an easy, secure way to manage your accounts. You’ll need a Telephone Banking Passcode which can be obtained by completing an application form at any of our PFC‘s or by calling 13 25 85 from anywhere in Australia.
To access the Account Information Line overseas call +61 8 8274 4522.
If you have access to the Internet, it’s easy to do your banking Online with us. As well as being a cost effective way to manage your money, you can do your banking 24 hours a day, 7 days a week. If you know how to use our Account Information Line, you’ll find this just as easy! You can use Internet Banking on your computer at home or at work. However, you should avoid accessing your account information at Internet cafés, or on shared computers, as public computers can contain viruses that capture your personal banking details. To access the highest level of security the service has on offer, we recommend the latest versions of browsers such as Internet Explorer, Firefox or Safari and suitable anti-virus and spy-ware software.
To view additional information in relation to Internet Banking, view our Internet Banking Help page or take our Internet Banking Tour. We offer BPAY®, a flexible and convenient bill payment service. BPAY® enables you to pay your bills over the phone or Internet - 24 hours a day, 7 days a week. Try it for yourself using the Account Information Line or Internet Banking! Our SMS Banking service TEXT ME! helps you keep track of your finances and accounts by sending and receiving text messages on your mobile phone. Our BSB Number is 805-022 and the branch address is either Adelaide, Canberra or Perth, depending on your nearest location. You must tell us immediately if your Visa Debit card or rediCARD is lost or stolen, or if you believe your card has been misused or the PIN has become known to someone else.
Member Contact Centre Opening Hours 8am to 8pm (CST) weekdays and 9am to 3pm (CST) on Saturday (All States)*
*Excluding Public Holidays  Travelex is the world’s largest foreign exchange specialist. Through Travelex, we can offer you a comprehensive range of products and services to take care of all your foreign exchange needs.
If You Are Going Overseas
It is recommended that you always take more than one payment mechanism – some local cash, a Cash Passport Card, and a credit or debit card. That way, if you have difficulty with any of your products (eg your credit card is not accepted, or the magnetic stripe gets damaged), you will have an alternative. Use a Cash Passport Card for your day-to-day expenses, and a credit or debit card for major purchases. Cash Passport Card
The Cash Passport Card is a pre-paid, PIN-protected card that enables you to obtain local cash from over 1 million VISA ATM’s around the world. You can purchase the card in any amount from $250 to $25,000. Cash Passport is ideal for all major tourist destinations, overseas and in Australia, where there is an ATM network.
Foreign Cash In addition to your travellers cheques and/or Cash Passport Card, it is always advisable to carry some local cash to cover taxis, trips etc upon arrival overseas. Holiday Money regularly stocks over 35 foreign currencies. Drafts are the cheapest form of sending money overseas, and can be sent by mail. The receiver generally has to pay the draft into an account, and it may take a few days to clear. Telegraphic transfers are electronic funds transfers to financial institutions overseas. We process all telegraphic transfers through Travelex the world’s largest foreign exchange specialist.
You can arrange a telegraphic transfer at your nearest Personal Financial Centre, by phoning the Member Contact Centre on 13 25 85 (+ 61 8 8205 8888 for overseas callers) with your Membership Number and telephone passcode or by sending us a secure email via Internet Banking.
If You Receive Money From Overseas
Subject to acceptability*, we can arrange through our alliance with Travelex, to convert Foreign Currency items into Australian Dollars. So, if you receive a Cheque from overseas, or return from a trip with unused Foreign Cash or Travellers Cheques, you can have them converted into Australian Dollars and have those funds deposited into your nominated account.
* Terms and Conditions apply |
