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Information about Savings Accounts |
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For information about the Savings Accounts we have available, please click here.
If you have a question about one of our Savings Accounts, please click here. |
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Information about Loans |
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For information about the Loans we have available, please click here.
If you have a question about one of our Loans, please click here. |
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Information about packages such as 'life membership' and 'pinnacle plus' |
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If you have a question about packages, please click here. |
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Information about Fees and Charges |
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For information about our Fees and Charges, please click here to read our Fees and Charges Booklet.
If you have a general question about our Fees and Charges, please click here
If you would like information about Fees and Charges on your Account, you must send a secure message to us by logging into Internet Banking and selecting ‘Your Member Messages’.
Alternatively, you can call the Member Contact Centre on 13 25 85 and quote your Telephone Banking Passcode so that we are able to verify your identity. |
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Personal Financial Centre locations and opening times |
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For information about our Personal Financial Centre locations and opening times, please click here.
If you have a question about our Personal Financial Centres, please click here. |
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How I can change my address and contact details |
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To change your address and contact details, simply log into Internet Banking and select 'Update Contact or Address Details' under 'Service Options'. Alternatively, you can call the Member Contact Centre on 13 25 85 and quote your Telephone Banking Passcode so that we are able to verify your identity. |
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How I can reset my Internet Banking Passcode |
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Unfortunately, due to the strict security we have in place to protect the security of your accounts, we are unable to accept an email request to reset your Internet Banking Passcode.
However, you can arrange to have your passcode reset promptly by calling the Member Contact Centre on 13 25 85 and quoting your Telephone Banking Passcode or visiting your nearest Personal Financial Centre with ID. |
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Information about Visa Debit card or Redicard |
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If you would like information about your Visa Debit card or Redicard,you must send a secure message to us by logging into Internet Banking and selecting ‘Your Member Messages’.
Alternatively, you can call the Member Contact Centre on 13 25 85 and quote your Telephone Banking Passcode so that we are able to verify your identity. |
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Information about Transactions on your Account |
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If you would like information about transactions on your Account, you must send a secure message to us by logging into Internet Banking and selecting ‘Your Member Messages’.
Alternatively, you can call the Member Contact Centre on 13 25 85 and quote your Telephone Banking Passcode so that we are able to verify your identity. |
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Help with Internet Banking problems |
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If you are experiencing a problem with Internet Banking, please send us an email detailing the problem, click here |
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Where I can change my direct debit and payroll split details |
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If you would like to change your direct debit and payroll split details, you must send a secure message to us by logging into Internet Banking and selecting ‘Your Member Messages’.
Alternatively, you can call the Member Contact Centre on 13 25 85 and quote your Telephone Banking Passcode so that we are able to verify your identity. |
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Where I can provide feedback? |
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We value your comments and feedback in relation to our products and services, please click here to send us an email. |
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Where I can send a complaint |
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We are committed to responding to all member concerns, please click here to send us an email. |
For any other general query, please click here to send us an email.
If you wish to contact us regarding your accounts, you must send a secure message to us by logging into Internet Banking and selecting ‘Your Member Messages’. Alternatively, you can call the Member Contact Centre on 13 25 85 and quote your Telephone Banking Passcode so that we are able to verify your identity.
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