United Community Credit Union - How to become a member

HOW TO BECOME A MEMBER

How do I become a member of your Credit Union? How do I open an account?

To become a member and open an account with us, you will need to visit your nearest Personal Financial Centre with some identification documents to enable us to verify your identity.

Under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006, we are required to obtain suitable identification from you before we can provide you with a designated service, which includes opening an account. If you are unable to provide sufficient suitable identification to us upon application, we are prohibited by law from providing you with any designated service.

Below is a list of the identification documents we require from you in order to verify your identity. You must provide us with either one document from Section A, or provide us with one document from Section B and one document from Section C.

For businesses, clubs and associations, download our information on identification requirements for non-personal memberships.

Section A

Australian Drivers Licence (learners or probationary acceptable)
must be current, contain photo and current residential address

Section B

Australian Birth Certificate/Birth Card*
Australian Citizenship Certificate*
Australian Passport
current or expired within previous 2 years, original only
Centrelink issued Pension Concession Card**
Centrelink issued Health Care Card**
Veteran Affairs issued Pension Concession Card**
Government issued Proof of Age Card
current, must contain photo and signature, original only
Foreign Birth Certificate
must contain accredited English translation if in foreign language, original only
Foreign Citizenship Certificate
must contain accredited English translation if in foreign language, original only
Current Foreign Passport (containing Australian Visa entry immigration stamp)
must contain photo, signature, letter of introduction from an overseas financial institution and accredited English translation if in foreign language, original only

Section C

Notice from the Commonwealth, State or Territory recording financial benefits^
ATO Assessment Notice^, can apply to income tax, GST, FBT or HECS
Council Rates^#
Water Rates^#
Telephone Bill^#
Gas or Electricity Bill^#

The following documents are only acceptable for persons under 18 years of age:

Letter from School Principal
must be on official school letterhead, contain name, residential address and time attended the school and be issued within last 3 months, original only
Photo ID issued by an Educational Institution
must be current, contain name and photo, original only
Medicare Card

*original or certified copy only
**current, original only
^must contain name & current residential address & be issued within last 12 months, original only
^#must contain name & current residential address & be issued within last 3 months, original only

All Identification documents must be in the same name or a Marriage Certificate or Change of Name Certificate will be required to show any differences in names. All Identification documents containing address details must have the current address listed.

If you need to open a Joint Account or add an Additional Signatory to your account, please visit our FAQs for further information.

SWITCH WITHOUT A HITCH

Planning to switch your regular payments to your new account with us? Here's a step-by-step guide.

Step 1 Open a new account

Visit any of our Personal Financial Centres and open your new account. We can help you decide which account best suits your needs to help you achieve your financial goals.

Step 2 Ask your previous financial institution to issue you with a list of regular payments

Contact your previous financial institution and ask them to issue you with a list of your regular payments over the past 13 months*. There are four kinds of regular payments to be identified:

Regular debits and credits. Regular debits to your account could be phone bills and gym membership. Regular credits could be your salary and share dividends.
Periodic payments. These are standing instructions given to your financial institution like “on a monthly basis, debit my account and pay my rent.”
Recurring payments. Recurring payments are made by your providers or merchants where you have supplied your Visa Debit or MasterCard Debit card number.
Pay anyone. Payments you make using your financial institution’s internet banking service like “every month pay my child’s pocket money”.

*Account Switching applies to personal savings and cheque accounts only.

Step 3 We’ll help you make the switch!

Now that you have your list of regular payments over the past 13 months, we can help you make the switch! Simply provide us with the list of regular payments, and we will complete all of the necessary forms and contact each regular payment organisation on your behalf.

Before you close your previous account, you should access your Internet Banking account with your previous financial institution to print out your ‘pay anyone’ list.

If you have recurring payments, you must advise your provider or merchant of your new debit card number yourself.

Of course if you would prefer to contact your regular payment organisations yourself, simply download the form ‘Change of financial institution and account details,’ complete your details and forward to your regular payment organisation.

Download the Change Financial Institutions and account details form

Step 4 Close your old account

Once you’re sure all your regular direct debits and credits have been successfully re-established on your new account, you can close your old account.

	Search site Locate us Contact us

	Phone 13 25 85 BSB 805 022
HOME ABOUT US SAVINGS LOANS INSURANCE	Text Version