In order to protect your personal information, we must confirm your identity by requesting a Telephone Banking Passcode prior to disclosing any information relating to your accounts over the phone.

Once you have obtained a Telephone Banking Passcode, you can call our Member Contact Centre on 13 25 85 and we’ll be able to help with the following:

• Changing your membership details (e.g. change of address)
• Registration for Internet Banking, e-statements, Secure SMS and Mobile Banking
• Transferring funds between accounts
• Altering payroll deductions, periodic payments and loan payments
• Ordering and activating rediCARD and Visa cards
• Checking your account balances
• Applying for a loan or insurance
• And much, much more!

You’ll also be able to access our 24 hour, 7 day automated Account Information Line (on 13 14 02) by using the same passcode.