Internet
shopping lets you choose from the best the world has to offer - and now you can
feel safe when you shop online with your United Visa Debit card. Verified
by Visa is a free service that gives you the peace of mind of knowing that no
one but you can use your United Visa Debit card when purchasing from a registered
online merchant. How it works It is easy and simple to register
with Verified by Visa. All you have to do is link a password and Personal Assurance
Message (PAM) to your Visa Debit card. Once registered in the program, when you
shop online with a participating Verified by Visa merchant, you will be shown
your PAM and asked to enter your password. The appearance of your PAM will confirm
your transaction is being authenticated by United. Likewise entry of your password
will help the merchant confirm you are the authorised cardholder. Once your password
is checked, your identity will be verified and the transaction will be completed
as normal. Naturally, you can also use your Visa Debit card in the usual
way at online stores that are yet to participate in the Verified by Visa program.
Register nowVerified by Visa will work with
your current Visa Debit card - it takes just a few minutes to register online.
You'll need your Visa Debit card and a Verified by Visa member registration number,
which can be obtained by ringing Member Services during normal office hours on
(08) 9382 0411. When you have your Visa Debit card and
Verified by Visa member registration number on hand, simply return to this page
on United's web site and click on 'Register here' at the top of the page. Once
registered, you can start shopping with confidence right away. If
you have any questions, feel free to contact Member Services on (08) 9382 0411. Frequently
Asked Questions about Verified by Visa What is Verified
by Visa?
Verified by Visa is a new service that links a personal password
and Personal Assurance Message (PAM) to your Visa Debit card. That means that
only you can use your card to make purchases over the internet from participating
merchants. For added security, your PAM confirms that you are connected to a legitimate
web site, and that your card is being authenticated by United. How
does Verified by Visa work?
Verified by Visa provides you with the ability
to attach a password to your card to protect your online transactions, just like
your PIN at an ATM. Here's how it works:
1. Select the goods or services you
want from a Verified by Visa online store and proceed to the payment page.
2.
Enter the payment details requested including your Visa Debit card number.
3.
The online store connects with United Credit Union to check whether your card
is secured with Verified by Visa.
4. A Verified by Visa pop-up window will
appear on your computer screen showing your Personal Assurance Message.
5.
You then check that your Personal Assurance Message is correct, and then enter
your password. United Credit Union will then confirm your identity to the merchant.
6. Your payment is authorised and your order is placed. Can
I register with my existing Visa card?
Yes, you can register with Verified
by Visa using your existing United Visa Debit card. You don't need to apply for
a new card. What do I do when I'm issued a new card?
If your new card is a renewal card (same number as the old one) you don't
have to do anything to stay registered. If, however,
your name and/or card number change, you will need to re-register in the program.
To do this, please contact Member Services during normal office hours on (08)
9382 04111 for your new registration number. I have
more than one card issued on my account. How does Verified by Visa work for the
additional cards?
Verified by Visa will work for all the Visa cards on
your account - simply register and create a password and Personal Assurance Message
(PAM) for each one. Do I need any special equipment
or software?
All you need is an internet connection and Internet Explorer
or Netscape browser software version 4.0 or above. To find out if your browser
is compatible, go to the 'Help' menu on your browser home page and select the
'About' option. This should tell you which version is installed on your computer.
What if I need help?
If you need help registering
your card, you should call Member Services on (08) 9382 0411 during normal office
hours. What do I do if I think someone has my password?
Call Member Services immediately on (08) 9382 0411 and a new registration
number will be issued. What are the terms and conditions
for using this service?
The terms and conditions are provided for you
to read and accept before you begin to register your card. What
is a Personal Assurance Message (PAM)?
When you register for Verified
by Visa, you will be asked to create a Personal Assurance Message. When you pay
online, a pop-up screen showing this message is your assurance that United is
authenticating your password. How will the online
store know that I have signed up with Verified by Visa?
Participating
online stores will automatically recognise your Visa card number if it is registered.
What if I forget my password?
Call Member
Services on (08) 9382 0411 during normal office hours. What
should I do if I am shopping online and I don't get asked for my Verified by Visa
password?
You can simply enter your payment details as normal and complete
your transaction. It may mean that the merchant is not yet enrolled in the Verified
by Visa service. Please note: You should only transact online with trusted retailers.
After I register, how long does it take for Verified by Visa to start working?
Verified by Visa is available as soon as your registration is confirmed. | 
